Tips & Troubleshooting

  • How can I book a parking space and how can I pay?

    Please enter the start (date and time) and end (date and time) of your parking period on our website. You will be shown the availability and the price. After you have chosen the parking lot you just have to enter a few dates and you will be redirected to the payment page, where you can pay by credit card (VISA, Mastercard, American Express), Sofort or Paypal. By booking you also accept our terms and conditions. After successful payment we will send you a confirmation of the booking and the invoice by e-mail.

    Cash payments on the parking lots are not possible!

  • Can I also book using my mobile phone?

    Yes – our website is optimized for mobile devices. So you can also book directly on site as well. However, we recommend that you book in advance, as we are often fully booked on weekends.

  • Do I have to be exactly on time when I arrive at the parking lot?
    Please provide your arrival and pickup time information based on realistic estimates as we also plan our shuttle capacities accordingly. If there are any deviations, we ask you to inform us or write a short email to help@parktiger.de.
  • How do I get into the parking lot?
    Based on your booking, we will see your arrival time and ensure that the outside gate will be open. We plan the transfer to the airport based on your timing – so please inform us early if there are any changes to the timing or the number of people. If this does not happen, we unfortunately cannot guarantee a transfer at a specific time and ask for your understanding.
  • How are the vehicles checked?
    We check the vehicles several times a day and also have a monitoring system. The check is made on the basis of the number plate indicated at the time of booking – please make sure that the correct number plate is indicated.
  • I have made a typo when I entered the license plate / I will come with another vehicle – how can I correct this?
    In your confirmation email that you receive after booking, you have the option to change or adapt your booking. You can also change the license plate number here.
  • What happens if my flight is delayed?
    Flight delays can unfortunately occur, and sometimes you may not make it back to the parking lot on time. In the event of deviations of more than 1 hour, we kindly ask you to inform us or send a short email to help@parktiger.de. In the worst case, if you only return to the parking lot the next day or later, we will have to charge you the additional days at the regular price.
  • Do I have to park the vehicle on a specific parking spot with a specific number?
    You are not assigned a specific parking space; the spaces can be chosen freely. With a prior booking, we guarantee a free parking space in the reserved parking lot.
  • What is the minimum rental period?

    The minimum rental period is 15 minutes. However, we calculate with full calendar days, which means you will be charged one full day also when you stay just 15 minutes.

  • What is the maximum rental period?

    The maximum rental period is 6 months. We can offer longer rental periods on request.

  • How long before departure should I arrive at the parking lot?

    We recommend to inform yourself in advance about the transfer options and schedule the time accordingly. If you choose the transfer by commuter train, you should pick a specific train connection and also consider the way from the parking lot to the station. Please also follow the recommendation of your airline.

  • How long is the way to the airport?

    The transfer time is 10 – 12 minutes. Please also take into account the walk from the airport stop to the terminal (approx. 3 minutes, depending on the departure terminal).

  • When is a contract concluded?

    A rental contract is concluded by clicking on the button “Book” on the checkout page. At the same time you also accept our terms and conditions.

  • Can I also pay directly at the parking lot?

    Yes – if you have a smartphone with internet reception, you can easily book online via our website. There is no possibility to pay at a machine or with staff on site. We recommend that you book your parking space in advance as we are often fully booked, especially on weekends.

  • Can I extend or cancel my booking?

    Yes – you can easily change or cancel your booking using the link in the confirmation email. You can cancel your booking up to 24 hours before the start of the park.

  • Can I book several parking spaces at once?

    Yes – after every booking you have the possibility to book another parking space.

  • What is the rental price for a parking space?

    Our price is unbeatable and will always be yours
    displayed daily via our booking tool when you enter the period on which you would like to park with us.

    Learn more about this in the article
    Transfer to the airport

  • When will my credit card, my bank account or similar be charged when I make a booking?

    When a booking is triggered, your account, PayPal account or credit card will be charged shortly after.

  • I still have questions – where can I go?

    Please send us a message: support@parktiger.de. We will take care of your request as soon as possible. Alternatively you can give us a call: +49 1573 0215176.

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